Bruce Calder, Technical Manager for Fix-a-Form International, recently returned from a service visit to India, meeting our customer there and offering them technical support.
Here, Bruce explains the importance of such visits and how our famed multi-page label is still providing solutions – almost 50 years after it was first created.
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Providing bespoke support and a personal service is a key value that runs through the heart of our business.
It is the same for our customers abroad, most of whom are printers and often family-run, just like Denny Bros.
While we manufacture and sell label converting machines to our overseas customers, other crucial parts of our work are training staff, advising on complex label production and also servicing the m machines as and when it is needed.
During the recent trip to India, I spent three days servicing three machines, restoring their full functionality and assessing them for potential upgrades or improvements.
These on-site trips allow me to speak to managers to see how the machines are working, to iron out any obstacles they may be encountering and to discuss what future requirements are likely to be and how we can offer solutions for them.
For instance, one machine was not being used as it should – simply because the operators lacked the skills and knowledge as to how to set the job up on the machine.
After some training with the operators, I am delighted to report that is no longer the case with significant operational improvements in all their machines.
It was great to return to India, especially as it had been six years since I last visited (largely due to the Covid-19 pandemic).
It is always enjoyable visiting our overseas customers, many of whom are in the agro-chemical and pharma sectors, and to leave knowing we have supported them going forward.
Alongside these visits, we commonly now offer online support for all our machines, drastically reducing the response times for diagnosing problems and solving technical issues on our machines.
I also manage day-by-day enquiries for Fix-a-Form International and also our sister company, DB Engineering.
Customers and potential customers come to us looking for solutions and we are known for providing bespoke solutions, which often means designing special machines or systems for them and then offering a comprehensive aftercare package as well.
While most of our customer base is overseas, we are seeking to expand our UK network of customers for the DB Engineering part of our operation, offering automation solutions for production sites.
As systems integrators for RAR UK (UR Robots), we are building a reputation for end-of-line sorting and palletising systems.
If you would like to know more about how we can support your packaging and labelling needs, please call the Denny Bros team today on 01284 701381.
